Non-Technical
- Is there a minimum time contract/commitment?
Not at all. We currently offer monthly charge hosting plans, you can terminate your hosting account with us at any time you wish. (see the Acceptable Use Policy for policies regarding this).
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- How soon will my account be set up and ready for use?
Your account will be set up within 24 hours. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during signup. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed (normally 24 hrs to 72 hrs), the site will be available for use by your visitors.
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- Do I have access to update my site 24 hours a day?
Absolutely. You can have access to your site at any time you feel like to, 24 hours a day, 7 days a week.
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- Do you provide domain registration service?
You can register domain names at our domain registration website, the URL is http://www.boot5.com.
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- Do you offer a money back guarantee?
Absolutely. We want to protect every customer that have choosen us, that is why a 30 day money back guarantee is attached in every new hosting plan. Check out our 30 day money back guarantee.
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- I see some hosts offering "unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print.
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- Do you host Adult sites, warez sites or sites containing illegal material?
No. Please see our Acceptable Use Policy for policies regarding this.
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- How fast is your network connection?
Our servers are located in a secured environment and connected to a number of well known and reliable network connection providers. check out Our Network
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- Is my site backed up and how often?
Yes, backups are done daily on all servers, a daily incremental back up and a monthly full backup. The full backups are placed onto tapes and are stored for one month while the incremental backups are stored onto disk and kept until the next full backup is performed.
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- I wish to purchase extra options for my hosting plans, how can I do it?
You can send a message with full details of your hosting account (e.g. domain name, new options to add on, etc.) to our sales department at Sales Contact Form, our sales staff will assist you in upgrading your hosting plan.
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- Do you have a Control Panel Demo ?
Yes we do, you can login to the demo control panel below:-
Username: userdemo
Password: userdemo
Demo Control Panel
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- Can I setup Everyone.net service on my account ?
Yes, we are Everyone.net friendly host, we can help you to setup your Everyone.net service on your hosting account at no extra charge. You will have to first signup for Everyone.net serivce and then inform us to make the changes on your domain record.
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- I don't have a domain name, can you setup an account with just subdomain name for me ?
Yes, If you do not plan to host your website with a domain name, we can setup a subdomain name for your account, it will be yourname.dotservant.com. There is no extra charge on this and all you have to do is think of a good name and fill it in the domain name: field while placing you order.
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