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Frequently Ask Questions

Questions
Technical
  1. What are your server specifications?
  2. I changed my control panel password and now I can't get in.
  3. How do I setup my email?
  4. I want to get my website files uploaded, but my domain name hasn't yet transferred/resolved. How can I do it?
  5. What is the path to perl?
  6. Where should I put CGI scripts for my domain?
  7. I have uploaded my files, but I don't seem to find them in your hosting account ?
  8. How do I setup Everyone.net in my account ?


Answers
Technical
  1. What are your server specifications?
    We have varied server specs designed for running modern websites, standard LAMP server installation. Primary OS installation are Red Hat Linux and CentOS.
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  2. I changed my control panel password and now I can't get in.
    Passwords are case sensitive and are limited to 8 alpha characters (start with alphabet). If you have entered a password longer than 8 characters during the password change process, please try entering the first 8 characters of the password entered in the password change process when logging into your control panel. If there is still problem logging in, open a support request at Helpdesk, and we will help you reset the password.
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  3. How do I setup my email?
    If you're familiar with your email client's setup, you can use the following information to setup your email account for retrieving messages from your POP email account:

    Incoming mail (POP3) server: mail.yourdomain.com
    Outgoing mail (SMTP) server: Use your ISP's outgoing mail server.


    You may also want to check out our support document on Email Informations
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  4. I want to get my website files uploaded, but my domain name hasn't yet transferred/resolved. How can I do it?
    While you are waiting for your domain to resolve to your new hosting account after the domain nameserver change (typically takes approx. 24-72 hours), you can begin uploading your web pages immediately by setting your FTP program to the IP address you were assigned when you receive the login info email for your new hosting account. After your domain is fully propagated/resolved, you can optionally setup your FTP program to ftp.yourdomain.com replacing the IP address.
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  5. What is the path to perl?
    In your script,place the following path to the top of the page and your script will be able to run properly :-

    #!/usr/bin/perl
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  6. Where should I put CGI scripts for my domain?
    All CGI scripts should be uploaded in ASCII mode to the cgi-bin folder located under the public_html folder in your domain hosting account. All scripts will be running under suexec mode where web server will be tracking/running each script under their own respective owner, please ensure not to setup scripts to world writable as this will allow anyone to modify your script and put the web server in danger. You might also want to check out our CGI Information & Resources
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  7. I have uploaded my files, but I don't seem to find them in your hosting account ?
    If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page:

    >DirectoryIndex default.htm index.phtml index.pht index.cgi index.shtml index.html welcome.cgi welcome.html index.htm

    Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.
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  8. How do I setup Everyone.net in my account ?
    After you have signup for Everyone.net service, just open a support ticket at our Helpdesk to request for setting up Everyone.net for your hosting account, we will then make the necessary modifications for you. Pleas note that there will be no extra charge on this.
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