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Server Issues

1. What are the specifications on the servers?
2. Where are the servers located?
3. How can I tell how much disk space I have available?
4. How do I get more space if I need it?
5. How do I customize error messages for my site?


1. Servers are all Intel based. They run RedHat / CentOs Linux and Apache web software.

2. All servers are located in a secured network operations center with multiple high speed connections to the internet.

3. To see how much disk space you have available, go to your hosting account control panel at http://www.yourdomain.com/cpanel. On the left side of the screen, you will see the resources that are available, including disk space, traffic, and POP3 accounts. You can also click the Resource meter icon on your hosting account control panel for detailed information.

4. To purchase more disk space for your account, please contact us at http://helpdesk.dotservant.com.

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5. You can customize error messages (404 Not Found, for example) by creating a file called .htaccess and including the appropriate entries. This file should be uploaded to your hosting account root directory (i.e., the "www" folder in your hosting account).

Some of the most common messages are as follows:

Error in Client
400 Bad syntax
401 Unauthorized
402 Not Used (Payment Granted)
403 Forbidden
404 Not Found

Error in Server
500 Internal Error
501 Not Implemented
502 Overloaded
503 Gateway Timeout

You can customize error messages for your website as follows:
Create the HTML page you want to use as your error message and upload it to your hosting account (/home/username/public_html). Next, edit your .htaccess file (or create one using a text editor) and add lines which specify the substitution.

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Here are three examples of specifying error documents which will be called for a given error condition (note that you can use relative "thisfile.html" or absolute addressing "http://www.yourdomain.com/thisfile.html"):
ErrorDocument 401 http://yourdomain.com/nopasswd.html
ErrorDocument 403 /forbidden.html
ErrorDocument 404 http://www.yourdomain.com/nofile.html

Please note that Windows will not allow you to create a file called .htaccess. It will be necessary to create this file using another name and then rename it once you have uploaded it to your website.

If you use FrontPage to publish your web page(s), custom .htaccess files cannot be used.

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